Etihad Airways award cancellation fees.
Verified July 2026 · Currency: Guest Miles
TL;DR
Etihad Guest (effective November 13, 2025) moved to a fare-class-based cancellation structure. Value awards cannot be cancelled. Comfort awards can be cancelled for 25% of the miles redeemed. Deluxe awards are fully refundable. No changes or cancellations are permitted within 72 hours of departure regardless of fare class.
Fee structure
| Cabin | Timing | Fee | Elite benefit | Notes |
|---|---|---|---|---|
| Value fare — any timing | Value fare — any timing | Cannot cancel; change fee: 600 AED | No waiver available | Non-refundable; can only change for 600 AED |
| Comfort fare — any timing (72h+ before departure) | Comfort fare — any timing (72h+ before departure) | 25% of miles redeemed; change fee: 200 AED | No status-based waiver stated | 75% of miles redeposited; carrier fees may be refunded as miles at 2¢/mile |
| Deluxe fare — any timing (72h+ before departure) | Deluxe fare — any timing (72h+ before departure) | Free | Free for all members | Full miles redeposited |
| Within 72 hours of departure (all fares) | Within 72 hours of departure (all fares) | No cancellation or change allowed | All members: No changes within 72h | Policy effective November 13, 2025 |
Partner Award Bookings
When booking Etihad through partner programs:
Important notes
- Fare-class structure (Value/Comfort/Deluxe) effective November 13, 2025; replaces previous timing-based tiers
- Previous policy (3,000–15,000 miles based on timing) no longer applies to tickets issued on/after Nov 13, 2025
- No changes or cancellations within 72 hours of departure for any fare class
- Etihad may refund cash paid for carrier fees as miles (valued at 2¢/mile) rather than cash
- The Residence and First Apartment may have different cancellation policies — contact Etihad Guest directly
- Stopover segments can be modified separately from main flights
Frequently asked questions
What changed with Etihad's cancellation policy in November 2025?
Etihad replaced the timing-based fee structure (3,000–15,000 miles based on how far in advance) with a fare-class model. Value awards are non-refundable, Comfort awards refund 75% of miles, and Deluxe awards are fully refundable.
Are The Residence and First Apartment bookings different?
These ultra-premium products may have more flexible cancellation policies. Contact Etihad Guest directly for these bookings.
What is the 72-hour rule?
No changes or cancellations are permitted within 72 hours of departure for any Etihad Guest award fare class, effective November 13, 2025.
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