Politica de Privacidade

1. Informacoes que Coletamos

Coletamos informacoes que voce nos fornece diretamente, incluindo:

• Informacoes da conta (nome, e-mail, senha)
• Preferencias e historico de pesquisa
• Informacoes de pagamento para assinaturas
• Comunicacoes com nossa equipe de suporte

2. Como Utilizamos Suas Informacoes

Utilizamos as informacoes coletadas para:

• Fornecer e melhorar nosso servico de pesquisa de voos com milhas
• Processar seus pagamentos de assinatura
• Enviar atualizacoes e notificacoes importantes
• Analisar e otimizar o desempenho do nosso servico

3. Compartilhamento de Informacoes

Nao vendemos suas informacoes pessoais. Podemos compartilhar suas informacoes com:

• Provedores de servicos que auxiliam na operacao da nossa plataforma
• Autoridades legais quando exigido por lei
• Terceiros com seu consentimento explicito

4. Seguranca dos Dados

Implementamos medidas de seguranca apropriadas para proteger suas informacoes pessoais contra acesso nao autorizado, alteracao ou divulgacao.

5. Cookies e Rastreamento

Utilizamos cookies e tecnologias similares para aprimorar sua experiencia e coletar dados de uso para melhorar nosso servico.

6. Seus Direitos

Voce tem o direito de:

• Acessar suas informacoes pessoais
• Corrigir dados imprecisos
• Solicitar a exclusao dos seus dados
• Optar por nao receber comunicacoes de marketing

7. Privacidade de Criancas

Nosso servico nao e destinado a criancas menores de 13 anos. Nao coletamos intencionalmente informacoes de criancas menores de 13 anos.

8. Alteracoes na Politica de Privacidade

Podemos atualizar esta politica de privacidade periodicamente. Notificaremos voce sobre quaisquer alteracoes materiais por e-mail ou atraves da nossa plataforma.

9. Fale Conosco

Se voce tiver duvidas sobre esta politica de privacidade, por favor entre em contato conosco.

10. AI Processing and Providers

When you use our AI travel assistant, your messages and the relevant travel context (such as your saved balances, status and trips) are sent to large-language-model providers to generate a response. We use the following processors, who act on our instructions and under their own enterprise data terms:

• Anthropic (Claude) — large language model inference
• OpenAI — large language model inference and embeddings
• Cloudflare — AI gateway, model routing and embedding generation

11. Chat, Documents and Embeddings

To run the AI assistant we store and process:

• Your chat history with the assistant, so conversations persist between sessions
• Documents you upload (for example hotel folios), used to answer your questions
• Vector embeddings derived from your documents, used to retrieve relevant passages

We retain this data while your account is active. Deleting a document deletes the embeddings derived from it. Deleting your account deletes your chat history, your uploaded documents and all embeddings derived from them. We do not use your chat history, documents or embeddings to train AI models, and our LLM processors are instructed not to train on your data.

12. Bring Your Own Key (BYOK)

If you provide your own AI provider API key, we store it encrypted at rest. We use it only to make requests on your behalf. We never log the key, never use it for any purpose other than fulfilling your requests, and never use it or your data for model training. You can remove your key at any time.

13. Connected Accounts

If you connect third-party accounts (such as loyalty-account aggregators or award-search tools), we store the access credentials encrypted at rest and use them only to retrieve the data you've asked us to surface in the product. You can disconnect a connected account at any time, which removes its stored credentials.

14. Third-Party Tools You Connect

You can connect third-party search tools to your AI assistant. If you do, those tools may receive the travel context relevant to your request — which can include your balances, status, trips and search terms. Third-party tools are operated by their own providers under their own privacy terms, and we are not responsible for how they handle your data once it leaves our platform. We show you what a tool can access and require your explicit consent before it goes live, and you can disconnect it at any time.

15. Deleting Your Account

You can delete your account at any time from your account settings, or by contacting us. Deletion removes your personal data — including saved balances, trips, uploaded documents, chat history, embeddings, connected-account credentials and any stored API keys — and cancels any active subscription.